Description
Islington Central Medical Centre (ICMC) is looking to recruit a GP receptionist to join our surgery.
Working as a GP receptionist requires great communication and interpersonal skills as the first point of contact for patients. Alongside undertaking administrative roles to ensure the practice runs smoothly, it is integral to the practice that the GP receptionist is dedicated to patient care.
Main duties of the job
- Greet patients and visitors as they enter the GP and welcome patients the way you would like to be treated when you enter a GP Practice
- Be welcoming, friendly and helpful to patients and visitors
- Book in, amend and cancel patient appointments both in person and over the phone in accordance with the practices appointment procedures
- Signpost patients to the correct services and ensure all patients and visitors are redirected accordingly
- Ensure the practice is running smoothly and efficiently and helping the practice manage its extensive patient load
- Be a bridge between patients and the members of the healthcare team to optimise care
- Undertaking administrative tasks as directed by GP Managers and Partners
- Maintaining the front reception area, ensuring it remains clean and tidy and free of any obstruction and mess
- Liaising with healthcare professionals when necessary
- Helping new patients get settled into the practice by walking them through the process of officially joining the GP
- Using computers to arrange and amend appointments, helping GPs and nurses stay on top of their workload, and managing e-consultations and patients notes
About us Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets:
- Mutual Respect
- Holistic Care
- Continuity of Care and the Therapeutic relationship
- Learning and Training
Benefits
- Pay depending on experience, from £11.50 an hour
Person Specification
- Essential qualifications: GCSE grade A-C (9-4) in English and Maths (or equivalent)
- Desirable qualifications: NVQ in Customer Service or equivalent experience
- Essential experience: Experience working with the general public, experience in administrative roles, experience working in a healthcare setting
- Desirable experience: Previous experience as a GP receptionist, previous experience as a general receptionist, knowledge of the EMIS system
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