Description
We are looking for a highly organized, detail-oriented, and commercially aware individual contributor to join our Payments Compliance team as a Senior Compliance Officer for our Brand Integrity pillar.
This role is focused on supporting the governance, execution, and continuous improvement of our brand-integrity programs, including network initiatives such as BRAM, VIRP, GRIP, and related oversight for complex merchant verticals such as payment facilitators, marketplaces, and other higher-scrutiny business models.
You will work at the intersection of Payments Compliance, Risk, Commercial, Partnerships, Legal, and Operations to help ensure our brand-integrity framework is consistently applied, well-documented, and scalable across regions.
Responsibilities:
- Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination.
- Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistently across teams and regions.
- Manage program plans, trackers, decision logs, action items, and governance routines for brand-integrity initiatives and escalations.
- Coordinate intake and triage of merchant, partner, and network-related issues that require brand-integrity review or follow-up.
- Partner with the first line, Risk, Legal, Commercial, Partnerships, and regional stakeholders to ensure merchant-facing processes and internal governance are aligned.
- Help maintain clear documentation, playbooks, and training materials for brand-integrity topics, program requirements, and escalation handling.
- Track outstanding remediation items, open questions, deadlines, and dependencies to ensure programs move forward in a controlled and timely way.
- Support reviews of higher-risk merchant verticals and models, including payment facilitators, marketplaces, and other areas that may create elevated brand, scheme, or reputational risk.
- Identify repeat issues, process gaps, and control weaknesses, and help drive durable improvements with the broader team.
- Prepare leadership updates and concise materials for governance forums, internal stakeholders, and external discussions where needed.
- Help standardize how the team manages brand-integrity work globally, improving consistency, transparency, and follow-through.
- Contribute to cross-functional initiatives that balance revenue opportunities with network, compliance, and reputational risk considerations.
Requirements:
- Around 5+ years of experience in program management, compliance, risk, operations, merchant oversight, or similarly cross-functional roles with experience working in payments, fintech, financial services, or another regulated environment is strongly preferred.
- Familiarity with card-network compliance, merchant risk, high-risk verticals, or brand-integrity programs required.
- Comfortable working across global teams and time zones, and able to drive progress without direct authority.
- Demonstrated ability to build structure in ambiguous environments and maintain momentum on open-ended programs.
- Experience working with merchant models such as payment facilitators or marketplaces is a plus.
- Exposure to program trackers, governance routines, documentation workflows, or compliance operations is a plus.
- A practical, solution-oriented mindset with a bias toward follow-through and execution quality.