Description
As a Project Manager within Cisco's Customer Experience Centre (CXC), you will drive execution and delivery through AI-assisted project management, developing how Cisco delivers value to customers globally.
You will act as a strategic partner to executive leadership and key customer stakeholders, translating technical delivery into business value propositions. You will also institutionalise next-generation project management methodologies, encouraging a culture of AI-fluency and innovation under Cisco's PMO framework.
Key responsibilities include:
- Supervising high-stakes projects and programs across multiple accounts
- Leading large and complex infrastructure projects
- Driving predictive delivery using AI-driven insights
- Managing program-level financial health, including margin optimisation and revenue forecasting
- Presenting service business value to customers
Requirements:
- Bachelor's degree or equivalent experience in Engineering or Technology
- Minimum 6 years of dedicated Project Management experience within the IT industry
- Minimum 3 years of experience working with large enterprise-size customers
- Professional PM certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent
- Superb communication skills
- Willingness to travel locally and internationally as required
Preferred qualifications:
- Advanced degree or equivalent experience
- Domain expertise in IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
- Hands-on experience with Agile / Scrum project methodologies
- Basic knowledge equivalent to CCNA or higher
- Familiarity with AI-assisted project management tools and prompt engineering techniques