Description
Flexport is growing its operations in the local market, and this is your chance to help build them. As an Ocean Operations Associate, you’ll play a critical role in making global trade easy for customers, connecting with over 10,000 clients and suppliers across 109 countries.
Responsibilities
Operational Execution
- Actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability using Flexport allocation tools.
- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
- Prepare presentations and analysis for monthly and quarterly partner review processes.
Performance Management
- Build and maintain an operational performance framework to measure ocean partner performance across the local market.
- Drive performance management of freight forwarding partners, customs partners, and ocean carriers using global metrics, targets, dashboards, and reporting.
- Define and refine operational performance and product adoption metrics in alignment with Account Management, Global Operations, and Operational Excellence teams.
Partner & Stakeholder Engagement
- Serve as a trusted advisor and coach to partners, identifying gaps and developing solutions focused on process standardisation.
- Identify partner training needs and design, execute training programmes to drive operational quality.
- Build strong relationships with global stakeholders, managing competing priorities and influencing outcomes across teams.
Enablement & Continuous Improvement
- Create enablement resources so internal teams can efficiently manage shipments in and out of the local market.
- Challenge the status quo and take ownership of fixing what is broken.
- Contribute to process improvement initiatives that drive quality and consistency across operations.
Requirements
- Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
- 3+ years of experience in professional logistics or supply chain operations.
- Hands-on experience in ocean export or import operations on main trade lanes.
- Strong analytical skills with the ability to generate data-driven insights.
- Professional proficiency in English with excellent interpersonal and organisational skills.
- Commercial acumen with the ability to identify win-win operational and business opportunities.
- Proven experience managing programmes and initiatives end to end.
- A proactive, compliance-first mindset, with an understanding of the importance of operating within a heavily regulated industry.