Description
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society.
The role holder is expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey.
Responsibilities:
Medical Underwriting
- Assist the manager in ensuring smooth operations of the Medical Underwriting Department
- Deliver professional underwriting services to assess new business applications, benefit upgrades, and group medical business
- Update and review incoming quotation materials in the Proposal System
- Prepare and review renewal invitation documents for Group Package Medical Products
- Support proposal issuance and delivery, including renewal invitation documents
- Discuss with Policy Admin and Claim Dept to study the feasibility of following existing terms and conditions of New Business quotations
- Prepare the Monthly Turnaround Time Report
- Assist the Manager in underwriting Individual Medical applications
- Participate in ad-hoc projects and system UAT
- Price group medical quotations in a prudent and profitable manner
- Assist in striking a balance between business top-line and bottom-line growth
- Assist in delivering professional underwriting services to assess new business applications and benefit upgrades of group medical business
Healthcare Strategy
- Assist the Medical Insurance Business Line Leader and work closely with other departments, such as Sales, Marketing, and Operations, to promote and deliver the organisation's value proposition
- Coordinate with other departments on reporting progress of developments in Healthcare Strategy
- Assist in developing innovative Healthcare Strategy and wellness initiatives to support business development in Medical Insurance Business
Requirements:
- Strong commitment to understanding and addressing customer needs
- Accurate and fast data processing skills
- Good written and spoken English and Chinese
- Self-starter and eager to learn
- Good PC skills – MS Word, Excel, and PowerPoint
- Able to work under great pressure, especially during peak sessions of group business
- Good adaptability with changing environment
- Co-operative and good working attitude
- Degree Holder