Description
We are seeking a highly skilled Power Generation Field Service Technician - Level III to join our team. As a technical specialist and primary customer support contact, you will diagnose and execute complex repairs to generators and components at the customer's site.
Key Responsibilities:
- Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs
- Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites
- Perform preventative maintenance activities according to documented schedules and standards on power generation products in the field
- Escalate unresolved issues to product specialists or supervisors
- Coach and develop technicians and apprentices, transferring knowledge and experience to others
- Complete required documentation, such as service worksheets, timesheets, and warranty claims
- Maintain service vehicles and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health, Safety, and Environmental policies, procedures, and legislation
Required Skills:
- Diagnostics Application
- Electronic Service Tool Application
- Engine Systems Interactions
- Power Generation Systems Knowledge
- Product Repair and Maintenance
- Service Documentation
- Technical Escalation
Additional Requirements:
- 100% On-Site