Description
TaskUs is seeking a Content Moderator to review, evaluate, and manage user-generated content across digital platforms to ensure compliance with community guidelines, legal regulations, and brand standards.
The ideal candidate will have fluency in Spanish (C1) and very good English knowledge (B2). Previous experience in content moderation, social media management, or customer support is preferred.
Key responsibilities include:
- Reviewing and managing user-generated content
- Monitoring user behavior and enforcing policies
- Identifying and removing offensive or inappropriate material
- Handling sensitive issues independently
- Escalating complex cases to senior staff
- Translating or localizing content
- Monitoring trends in user behavior
- Assisting customers via chat, email, or phone
- Maintaining detailed records of moderation decisions and escalations
Requirements include:
- Fluency in Spanish (C1) and very good English knowledge (B2)
- Previous experience in content moderation, social media management, or customer support preferred
- Strong understanding of online communities, social media platforms, and digital content trends
- Excellent analytical and decision-making skills
- Strong written and verbal communication skills in both Spanish and English
- Ability to handle sensitive topics with professionalism and clarity
- Ability to remain objective and resilient when dealing with challenging or sensitive content
- Detail-oriented with strong organizational skills and attention to detail
- Ability to work efficiently in a fast-paced, team-oriented environment
- Proficiency in digital tools and platforms
- Ability to use Windows Operating Systems, internet applications, and MS Office
Benefits include:
- Competitive salary and benefits package
- Career growth opportunities in content moderation and digital operations
- Dynamic and inclusive work environment
- Professional training on moderation guidelines and community engagement