Description
We are seeking individuals who enjoy helping others to provide high-quality customer service by answering telephone calls from customers inquiring about goods and services from clients of Five Star Solutions. This seasonal role involves assisting clients with their holiday ordering, from fruit baskets to steaks, and requires a helpful and professional attitude.
You will work from home using your own device, managing large volumes of inbound or outbound calls in a timely manner. Responsibilities include:
- Addressing customer questions and concerns across multiple communication channels
- Following communication scripts for various topics
- Identifying customer needs, clarifying information, and providing solutions or alternatives
- Accessing company and client resources to accurately handle calls
- Upselling products when opportunities arise
- Maintaining punctuality and attendance, and being flexible for cross-training
Requirements include:
- Previous 3-6 months of customer service or call center experience
- Basic computer skills and strong phone and verbal communication skills
- Ability to work independently and be a quick learner
- Being 18 years of age and passing a background check
For this Bring Your Own Device (BYOD) position, you need a laptop or desktop with specific hardware and software requirements, including a processor of Intel Core i5-8250U or greater, 8GB of memory on Windows 10 or higher, and up-to-date antivirus software.
Five Star Solutions values diversity, is an equal opportunity employer, and participates in the E-verify program.