Description
Salesforce Professional Services is looking for an Associate Solution Consultant to support a work stream in sophisticated enterprise customer engagements. The successful candidate will partner with key collaborators to achieve the vision while completing key deliverables. They will serve as hands-on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.
Responsibilities:
- Serve as a trusted advisor to the client
- Participate as a part of a team working on internal critical initiatives to grow the consulting practice
- Support customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills
- Identify and proactively escalate risk areas and commit to seeing an issue through to complete resolution
- Support review and correction of key artifacts to keep projects on track and solutions extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, Technical Architects, and directly with clients to test, build, and implement technology solutions to meet client needs
- Contribute to the creation of a program vision/case creation and justification, and support the monitoring and delivery of these elements throughout the program's lifecycle
Requirements:
- 1-3+ years of relevant or internship experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of growing responsibility
- Demonstrated experience with Service Cloud and Experience Cloud
- Strong presentation skills
- Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal
- A great listener with the ability to connect with people in diverse roles
- Consistent track record to analyze, design, and optimize business processes via technology and integration
- Resourceful and high-reaching thinker who can work through and solve problems
- Travel is an integral part of this role, and will be based on individual customer needs. 25% travel.
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program