Description
We are seeking a Customer Success Manager (CSM) to join our team in Tokyo, Japan.
As a CSM, you will leverage deep business, industry, and product knowledge to partner with customers and accelerate their business value, maximizing their return on investment in Salesforce.
Responsibilities
- Understand customer goals and propose solutions using Salesforce's customer success methodology
- Evangelize Salesforce's capabilities across all clouds
- Provide best practices for organizational strategy, governance, and change management
- Identify and mitigate risks that could hinder customers' business objectives
- Build and foster executive-level relationships with customers
Technical CSM Responsibilities
- Provide practical product knowledge to customers
- Offer technical insights to enable customers to maximize technology utilization
Industry CSM Responsibilities
- Develop and execute adoption plans to ensure customers achieve their goals
- Deliver value and innovation to customers
Requirements
- 6+ years of experience in customer success, technology consulting, enterprise architecture, or technology solution development
- Passion, trust, and adaptability
- Strong communication and consulting skills
Preferred Skills
- Deep knowledge of specific clouds
- Experience as a trusted advisor
- Ability to communicate effectively with C-level executives
- Understanding of Salesforce products and platforms
- Technical and business concept comprehension skills
- Experience with business processes, AI, and machine learning
- Fluency in Japanese and basic English reading and writing skills