Description
We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Supervisor of the Pharmacy Technician team at Oak Street Health, you will help meet the goal of successfully providing the best care anywhere for patients by providing quality and efficient service.
Core Responsibilities:
- Supervise the day-to-day operation of a team of Pharmacy Technicians and be responsible for performance management and providing feedback
- Provide continual evaluation of processes and procedures and suggest methods to improve area operations, efficiency, and service
- Train Pharmacy Technicians on new processes/process changes and ensure the team has effective training and resources
- Create and maintain dashboards to track team and individual productivity and performance
- Provide regular performance feedback and coaching to each team member and write and administer performance reviews
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
- Work as a member/leader of special or ongoing projects that are important to area/process development
- Monitor daily platform needs, including phone queues, DoseSpot, RX CareRequests, Salesforce, RXEffect, team chats
- Monitor and resolve Service Recovery cases
- Maintain licensure and certification
- Complete all Continuing Education expectations
Remote Work Requirements:
- Establish a designated virtual work location within the state and city where you currently live
- Have functioning phone and internet access that is sufficient to support work responsibilities
- Meet ISP requirements, including minimum internet speeds of 10MB upload/100 MB download ability
- Have a quiet, compliant with CVS Health and HIPAA guidelines, and allow for uninterrupted work during work hours
Requirements:
- Minimum 2 years of previous management/supervisory/leadership experience
- Healthcare Call center experience
- Certified Pharmacy Technician (CPhT) certification required
- Excellent leadership, team building, and management skills
- Ability to multitask, prioritize, and manage time effectively
- A flexible and positive attitude with a high level of integrity
- An effective coach and trainer who can communicate with individuals with multiple different learning styles
- Outstanding phone demeanor and etiquette
- Computer proficiency, including Google Docs and Sheets
- Able to give and receive feedback effectively
- US work authorization
What does being “Oaky” look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Benefits:
- Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
- Company-provided work-from-home equipment
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