Description
IOM is seeking a Protection Caseworker to be based in Kingston, Jamaica. The successful candidate will conduct individual protection screenings of migrants, provide case management services, and coordinate with various stakeholders to ensure the delivery of protection services.
Responsibilities:
- Conduct individual protection screenings of migrants upon arrival
- Provide case management services and assistance
- Support communication with beneficiaries
- Undertake duty travel within the Caribbean to support AVR/Case management-related operations when necessary
- Maintain accurate data collection and case notes in IOM's case management systems
- Coordinate with Protection Coordinator and other operational staff to ensure service provision is timely
- Participate in protection coordination forums at the local level
- Assist in preparing reports, summaries, and outcomes of case work
- Carry out duty travel as required for field visits, monitoring of services, or partner organization sites
- Perform other duties as may be assigned by the Programme Coordinator related to protection activities
Qualifications:
- Master's degree in Social Sciences, International Relations/Affairs, Research, Law or a related field with two years of relevant professional experience; or Bachelor's degree in the above fields with four years of relevant professional experience
- Experience in protection case management, particularly with survivors of GBV and human trafficking, children at risk, and individuals with complex needs
- Experience working with vulnerable persons, ideally including returnees or deported migrants
- Experience with referrals and coordination with local protection actors, NGOs, or government services
- Knowledge of IOM and Inter-agency protection standards and operational guidelines
- Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex needs
- Proficiency in MS Office (Word, Excel), tools used for case management
- Fluency in English (oral and written); working knowledge of Spanish is an advantage