Description
We're changing how the world finds answers at Perplexity. You'll join a small, high-impact IT team and help build systems and automations that keep everyone moving. Salary: $150K - $180K.
Responsibilities:
- Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
- Instrument and tune our agentic IT ticketing system: spot trends, track KPIs, and engineer agent behaviour to resolve requests quickly.
- Give employees great day-to-day IT support, in person and remotely, across hardware, accounts, and SaaS apps.
- Build and promote self-service tools across the company.
- Contribute to IT projects across endpoint management, identity and access management (IAM), and our IT back end.
Qualifications:
- 3+ years of experience in IT help desk and systems administration, ideally in a fast-growing startup.
- Experience with macOS and Google Workspace.
- Experience with Google Workspace, Okta, ideally Okta Workflows.
- Experience using AI coding tools and scripting languages like Bash or Python.
- Familiarity with MDM like Iru or Intune is a plus.
- A methodical approach to root-cause troubleshooting and strong interest in automating away repetitive tasks.
- Clear, friendly communication and enjoyment in helping people.