Description
Grafana Labs is seeking a Staff Product Manager for OpenTelemetry Experience. The successful candidate will own the end-to-end journey for helping people and agents instrument workloads and send useful OpenTelemetry data to Grafana Cloud.
Responsibilities:
- Define the vision, strategy, and cross-product roadmap for the journey from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions
- Create coherent, opinionated experiences that help users choose and implement the right approach across SDK instrumentation, automatic instrumentation, and Collector-based deployment
- Identify and eliminate the leading causes of setup failure, abandonment, misconfiguration, and low-quality telemetry
- Establish shared experience principles, priorities, and success criteria across the product and engineering teams contributing to the OpenTelemetry journey
- Use customer research, product data, and market insight to prioritise investments and measure outcomes
- Partner with downstream Grafana Cloud solution teams to create a coherent transition from telemetry ingestion to meaningful product activation
- Extend beyond product delivery to how the OpenTelemetry experience is positioned and brought to market
- Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams to deliver and communicate a differentiated OpenTelemetry experience
- Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions
Requirements:
- 5+ years of Product Management experience, with a strong track record in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain
- Experience leading strategy and execution across multiple engineering teams or product areas without relying on direct organisational authority
- Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions
- Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure
- An understanding of the challenges involved in deploying and operating software across Kubernetes, virtual machines, and public cloud environments
- Experience turning complex onboarding, configuration, and troubleshooting workflows into clear and approachable product experiences
- A history of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes
- Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders in a remote, globally distributed organisation
Nice to Have:
- Experience contributing to or building products around the OpenTelemetry or broader open source observability ecosystem
- Experience with automatic instrumentation, eBPF, or runtime-based instrumentation
- Firsthand experience as an SRE, platform engineer, developer, or observability practitioner
- Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale
In Canada, the base compensation range for this role is CAD $211,450 - CAD $253,740.