Description
Job Overview
We are seeking an experienced Workplace Manager to join our Wolt Workplace team in Tirana, Albania. As a Workplace Manager, you will be responsible for the Workplace Experience and Operations for our offices in Albania.
Responsibilities
- You are the primary point of contact for landlords, vendors, and local stakeholders for all workplaces within Albania.
- Implement policies, procedures, and programs to ensure well-managed and maintained buildings with a focus on functionality, comfort, safety, sustainability, and efficiency.
- Lead workplace programs, including food & beverages, lockers, mail services, space planning, reception experience, and workplace technology.
- Manage site-specific workplace projects and initiatives to improve the workplace.
- Streamline accessibility of our offices and services.
- Promote a high level of employee satisfaction by ensuring prompt responses to concerns and needs.
- Develop and maintain a detailed understanding of Wolt's business and key factors influencing their service requirements.
- Build strong relationships with business leaders and local teams.
- Coordinate activities, financials, vendors, and staffing required for current and future needs.
- Establish, maintain, and manage vendor relationships and implement clear KPIs and contract management processes.
- Collaborate with Global Real Estate, Facilities, IT, Safety, Security, and Sustainability teams to roll out global policies and initiatives.
Requirements
- Multi-year experience in Office, Workplace, or Facilities Management in a global organization within a fast-paced and high-growth environment.
- Strong and passionate customer focus.
- Proven Vendor Management experience.
- Excellent written and verbal communication skills in English.
- Ability to work autonomously in a fast-moving environment.
- Willing to participate in First Aider and Fire Warden Training.