Pharmacy Technician

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

As a Pharmacy Technician at CVS Health, you will support the pharmacy team in delivering operational and service excellence within your store.

Job Purpose and Summary: At CVS Health, we are focused on transforming healthcare for our customers and making our company a great place to work. You will help people navigate the healthcare system – and their personal healthcare – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health.

Responsibilities:

• Living our purpose by following all company Standard Operating Procedures (SOPs) at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.

Immunizations:

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information; tracking and documenting for each applicable patient
• Monitoring and managing vaccine supplies

Requirements:

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
• State-level licensure and national certification requirements vary by state

Essential Functions:

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: ability to concentrate on a task over a period of time, ability to pivot quickly from one task to another to meet patient and business needs
• Customer Service and Team Orientation: actively look for ways to help people, and do so in a friendly manner; notice and understand patients' reactions, and respond appropriately
• Communication Skills: use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
• Physical Demands: be mobile and remain upright for extended periods of time; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items

Preferred Qualifications:

• 1-3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store, and across the market in other locations, to meet business needs

Schedule and Pay:

• Anticipated Weekly Hours: 8
• Time Type: Part-time
• Pay Range: $16.50 - $25.00