Description
We are seeking a Senior Program Manager for Consumer Solutions/App/Touchpoints to join our HP Media Network (HPMN) team within Consumer PC GBU. You will play a key role in shaping the strategic direction and execution of our value propositions and offerings. Your responsibilities will include creating bounty solutions and ecosystem platforms that leverage our media network portfolio to deliver differentiated experiences through software, solutions, and services.
You will lead several projects or a portfolio of projects, ensuring business success and customer engagement at every phase of the solution delivery lifecycle, from product definition to end-of-life. You will collaborate with internal and external teams and customers to shape the future of our bounty business, customer reach, and market leadership.
Responsibilities:
- Leads the progress of the business program management function
- Sets solutions/services launch strategy and business objectives for bounty solutions and framework
- Leads cross-functional teams through agile development processes
- Uses strong business acumen to assess risks and dependencies for new features/product requirements viability
- Strategically partners with key senior stakeholders to understand needs and priorities
- Collaborates with multiple workstreams to drive program path forward to meet/exceed market needs
- Plays a critical role in initiating and delivering new business opportunities, solution development, subscriptions & payment platforms enablement, partner programs & solutions launch, customer experience, and post-sales activities
- Delivers new monetization ecosystem, advertisement & streaming media platform, subscription services (SaaS solutions) & platform, and many new consumer-facing solutions & platforms
- Advises key stakeholders on program execution and delivery strategy across all phases of the lifecycle
- Tracks and reports key metrics to drive future product developments
- Assists product management team to monitor competitive markets to determine customers' needs & pain points
- Develops highly effective, deep relationships with key partners
Knowledge & Skills:
- 10+ years of project/program management experience in software/solutions/services development
- Expertise and strong knowledge of software/solution development lifecycle
- Experience working with cross-functional leadership, including customer experience, quality assurance, customer assurance, support, solution marketing, and product design workstreams
- In-depth understanding of 3rd party solution business & monetization framework
- Driving multi-million $ programs from new products to platform enablement
- Understanding of partnership dynamics and the ability to navigate diverse stakeholder interests
- Proficiency in project management and organizational skills to manage multiple partnerships simultaneously
- Strong interpersonal and relationship-building skills to foster effective partnerships
- Strategic thinking with the ability to analyze complex situations and develop actionable plans
- Results-oriented with a strong sense of initiative and self-motivation
- Excellent communication skills, presentations to senior management & stakeholders
Education and Experience Required:
- Four-year or Graduate Degree in Software Engineering, Information Systems, Business Administration, or any other related discipline
- Typically has 10+ years of work experience, preferably in project management, agile development, customer experience, quality, post-sales management, partnership management, sales enablement, eCommerce/Omnichannel management, business development, strategic collaboration, or a related field
Preferred Certifications:
- Project Management Professional (PMP), Program Management Certificate (PgMP)
- Agile/Scrum master certificate