Description
We are seeking an L2 Backend Developer and Support Engineer to join our team. As a global Intelligent Support-as-a-Service leader, we partner with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries.
Responsibilities:
- Provide exceptional technical support via calls, chats, and emails
- Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
- Provide L2 technical support to customers during incidents via Zoho Desk
- Assume ownership of escalated technical issues from investigation to resolution
- Analyze and diagnose technical issues of various complexity
- Guide customer technical teams in collecting diagnostic data needed to resolve complex cases
- Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently
- Communicate internally via Slack and manage tasks in JIRA
- Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues
Requirements:
- Excellent English skills (at least C1 for both spoken and written)
- 2+ years of experience in backend software development
- Proficiency in Java, Spring Boot, and MongoDB
- Strong problem-solving skills and the ability to guide customers through troubleshooting
- Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering
- Ability to work independently and handle L2 support tickets as needed
- Positive, proactive, and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)
Benefits:
- Fixed schedule: Monday–Friday, 1 AM - 9AM UTC
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements