Description
We are seeking a Primary Care Contracts & Performance Manager to join our team at Manor View Practice to lead and monitor the practice's clinical contractual performance, including QOF, DES, LES, ECF and other commissioned services, and to manage the Patient Care Team. This role is 24 hours per week; working pattern agreed at appointment.
The postholder will ensure searches, recalls, data quality and clinical administrative programmes are delivered effectively, while clinical decisions remain with authorised clinicians.
The successful candidate will have substantial experience in general practice, PCN or primary care operations, practical knowledge of QOF and primary care contractual performance, and experience supervising staff and monitoring team delivery.
Key responsibilities:
- Maintain a central register of QOF, DES, LES, ECF and other applicable commissioned services
- Monitor performance, identify shortfalls and coordinate corrective action plans
- Oversee timely collection of activity evidence and submissions
- Produce regular dashboards and exception reports for partners
- Line manage the Clinical Data & Care Coordination Lead and other Patient Care Team staff
- Oversee long-term condition recall programmes, childhood immunisations, cervical screening, NHS Health Checks, LD and SMI reviews and other targeted programmes
- Work with the designated GP research lead to assess potential participation in primary care research
- Collaborate with GP Partners, clinical leads, Finance, Operations, Reception and the wider administrative team
Benefits:
- Competitive salary: £23 to £26 an hour depending on experience
- Permanent contract
- Part-time, flexible working pattern
Person specification:
- Essential: Substantial experience in general practice, PCN or primary care operations; practical knowledge of QOF and primary care contractual performance; experience supervising staff and monitoring team delivery; confident with EMIS Web or equivalent primary care system; strong Excel, analysis and performance reporting skills; understanding of confidentiality, data protection and clinical administrative boundaries
- Desirable: Detailed knowledge of LES, DES, ECF and commissioned service claims; experience in a multisite GP practice; experience introducing workflow improvements; advanced EMIS searches, Accurx, Abtrace and dashboards; experience of safeguarding, palliative care or primary care research administration