Description
Mastercard’s EDE Salesforce team is seeking a Senior Salesforce Administrator to lead and deliver strategic initiatives on the Salesforce Sales Cloud platform.
This role requires a highly skilled professional with strong administration and consulting expertise, capable of driving complex programs across cross-functional stakeholders.
Key Responsibilities:
- Partner with business stakeholders to capture requirements and translate them into scalable Salesforce solutions within an Agile/SAFe framework
- Act as a bridge between business, technical, and QA teams to ensure alignment on requirements, dependencies, and delivery outcomes
- Drive end-to-end delivery of initiatives, proactively managing timelines, dependencies, and cross-team coordination
- Lead design discussions and contribute to architecture decisions and solution design on the Salesforce Lightning platform
- Support Scrum teams in adhering to Agile best practices, including all ceremonies and delivery standards
- Develop and maintain key documentation such as user stories, functional specs, and design artifacts
- Track and report progress to stakeholders, ensuring transparency and timely issue resolution
- Build and maintain strong relationships with business partners and internal teams
- Provide ongoing recommendations and strategic insights aligned to the product roadmap
- Present demos, prototypes, and solution walkthroughs to business stakeholders
- Influence stakeholders through data-driven insights and thoughtful decision-making
- Lead acquisition integration programs and other high-impact initiatives involving significant system transformation
- Support Salesforce platform expansion across newly integrated entities
- Bring best practices for M&A system integration and data migration
- Manage multiple initiatives and stakeholder engagements simultaneously in a fast-paced environment
- Drive consistent delivery of high-quality, scalable solutions
- Collaborate with cross-functional teams across geographies to define and implement best-fit designs
- Ensure successful outcomes for business use cases while identifying opportunities for continuous improvement
- Provide clear status updates to business and technology leadership
Required Qualifications:
- Salesforce Administrator and Sales Cloud Consultant certifications (required)
- Slack admin experience is a must have
- Proven ability to design and deliver solutions leveraging Salesforce platform capabilities
- Experience in managing CPQ/RCA is a plus
- Experience building or supporting AI-driven or agentic solutions
- Strong understanding of system integrations, ETL processes, and BI tools
- Hands-on experience with data management (data loads, mapping templates, Excel models)
- Exposure to Salesforce Mobile capabilities
- Demonstrated success leading complex, multi-stream projects across global teams
- Strong analytical, problem-solving, and communication skills
- Ability to lead cross-functional teams through influence (matrix leadership)
- Experience presenting to stakeholders and translating technical solutions into business value
- Experience with PSA tools (e.g., FinancialForce) and Order Management systems
- Familiarity with content management platforms (e.g., Seismic)
- Experience managing third-party AppExchange solutions
- Prior experience supporting M&A integrations within Salesforce ecosystems