Description
We are seeking a friendly, organized Customer Service Representative to join our team in Falls Creek, PA. As a Customer Service Representative, you will be responsible for providing a professional and friendly customer experience, scheduling service appointments, gathering accurate customer information, and handling multiple calls and tasks in a fast-paced environment.
Job Duties:
- Answer incoming calls and provide a professional, friendly customer experience
- Schedule service appointments and gather accurate customer information
- Listen to customer concerns and ask the right questions to understand their needs
- Handle multiple calls, tasks, and priorities in a fast-paced environment
- Follow up with customers as needed
- Identify opportunities for additional services and maintenance plans
- Enter and maintain accurate customer information in company systems
- Communicate with dispatchers, technicians, and other team members
- Handle customer concerns calmly and professionally
- Assist with administrative tasks and special projects as needed
Skills & Experience:
- 1+ years of customer service, call center, or home services experience preferred
- Excellent phone presence and communication skills
- Strong organization and attention to detail
- Ability to multitask and prioritize in a busy environment
- Comfortable handling upset or frustrated customers
- Basic computer proficiency and ability to learn new software quickly
- Strong written communication skills
- Dependable, positive, and team-oriented
- HVAC, plumbing, electrical, or Service Titan experience is a plus
What Success Looks Like:
- Shows up ready to work and follows through on commitments
- Takes pride in quality work and attention to detail
- Communicates clearly with customers and teammates
- Works safely and follows established processes
- Takes ownership, solves problems, and is willing to keep learning
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life and disability insurance
- Paid training and professional development
- Opportunities for career growth and advancement