Description
We are seeking a Senior Salesforce Administrator to join our growing Revenue Systems Team, part of Revenue Operations. This team drives Benevity's revenue engine by providing the tools, insights, and processes that support our go-to-market functions.
Responsibilities:
- Manage Salesforce users and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Configure Salesforce changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Collaborate with Subject Matter Experts, Business Analysts, and Project Leads to design and implement solutions that translate into best practice, scalable solutions with a focus on exceptional user experience
- Design and develop robust Salesforce solutions, leveraging platform capabilities
- Provide user support through tickets, training, and documentation
- Test system enhancements and perform quality assurance tasks
- Stay updated on new Salesforce features and releases
- Communicate with cross-functional stakeholders and end-users from Revenue Operations, Sales, Marketing, Finance, and Client Success
- Develop an understanding of Benevity's business processes and how they interact with our product & Salesforce-related application ecosystem
- Manage integrated applications
- Manage admin requests and data inserts for Sales, Marketing, and Customer Success
- Participate in stand-ups, sprint reviews, and backlog grooming
- Use tools like Confluence, Jira, and Asana to manage work and communication
Requirements:
- Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience
- Salesforce certification (Administrator, Platform App Builder)
- Bachelor’s degree in computer science or equivalent
- Extensive knowledge of Salesforce Classic and Lightning Experience
- Strong knowledge of Salesforce functionality and limitations
- Experience managing multiple projects
- Excellent interpersonal and communication skills for cross-functional collaboration
- Proven experience building effective CRM-based solutions
- Familiarity with Agile, Scrum, and Waterfall environments