Description
As a MedTech Field Service Technician with IQVIA, you will utilise your technical expertise to collaborate with healthcare professionals and lead technical initiatives in medical device technology. Your primary responsibility will be troubleshooting, repairing, and updating medical devices in hospitals, pharmacies, and other clinical settings. The current product line being supported is an automated medication dispensing system.
This is an on-call Field Service Technician opportunity, with approximately 20-25 hours per week. The hours are estimated, and the need is not guaranteed, but this is historically the requirement.
Responsibilities:
- Troubleshoot and repair existing devices, documenting activities performed
- Replace hardware parts, perform software updates, and calibrations
- Conduct bi-annual or yearly preventative maintenance as determined by the customer
- Assist in the installation and implementation of new devices at customer locations
- Perform routine system checks and record data from product tests after installation and configuration
- Maintain and stock parts and tools assigned by the customer
- Be available on-call, including nights and weekends
- Training for this role will be provided and is paid
Requirements:
- Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
- Experience as a military technician, computer technician, or other complex electronics technician preferred
- Experience supporting automation equipment in a healthcare setting is beneficial
- Strong communication skills and ability to provide exceptional customer support
- Ability to lift up to 70 lbs and considerable pushing, pulling, stooping, and bending
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
- Position may require up-to-date immunisations
Travel Requirements:
- Travel locally for up to 2-3 hours to support customer needs
- Respond to and arrive at customer sites within the service ticket's Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours)
- Must have an active driver's license and a personal vehicle to use for job-related assignments
- Travel and mileage are paid
Preferred Attributes:
- A+ certification preferred
- Ability to work independently in customer settings with minimal supervision
Benefits: This position is not eligible for medical benefits.
Vaccine/Immunisation/Hospital Credentialing Requirement: Upon selection, individuals must complete the healthcare facility credentialing process, which includes meeting immunisation requirements specified by the facility.