Description
The Patient Engagement and Information Coordinator will support the implementation of the Trust's Patient Experience strategy. This includes developing regular patient engagement opportunities, and ensuring patient information meets the National Accessible Information Standard (AIS).
The post holder will supervise the Volunteer Co-ordinator, who manages the Homerton Helpers Volunteer Service. They will be an expert in understanding the AIS and support services to improve information and communication with patients who require additional adjustments and support.
The post holder will lead on ensuring patient experience feedback from local and national surveys, such as Friends and Family Test (FFT), is used to improve services. They will work creatively to broaden patient representation and engagement to include the diverse demographic of City and Hackney, ensuring multiple opportunities for the patient voice to be heard and understood.
The post holder will support services to collect feedback effectively to make service changes that improve the patient experience. Provide advice and expertise to ensure the Trust is working within the AIS and Trust policy. Identify opportunities to engage and recruit service users, their relatives and carers to become involved in improvement and experience activities.
The salary for this role is £47,951 to £56,863 a year.