Description
We are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As NBA expands across new use cases, channels, data sources, and platform capabilities, this role will provide project management support across multiple business and technology workstreams.
Responsibilities:
- Develop and maintain integrated project plans supporting NBA expansion initiatives.
- Track key milestones, deliverables, dependencies, risks, issues, and target launch dates across NBA workstreams.
- Coordinate project activities across Product Management, Engineering, Architecture, Data, Testing, and business teams.
- Maintain visibility into implementation progress and communicate project status to stakeholders and leadership.
- Consolidate delivery information from multiple teams into a cohesive view of overall project health and readiness.
- Identify and track cross-team dependencies and communicate potential impacts to delivery schedules.
- Escalate project risks, issues, and unresolved dependencies to the appropriate Product Managers or leadership stakeholders.
- Maintain project management artifacts, including project plans, risk logs, dependency tracking, issue logs, decision records, and action-item tracking.
- Facilitate project meetings and follow-up activities to support cross-functional coordination and execution.
- Support launch readiness activities by helping teams identify and address outstanding dependencies, risks, and implementation needs.
- Prepare recurring status updates that communicate progress, upcoming milestones, key risks, and areas requiring attention.
- Partner with Product Managers and Scrum Masters to understand implementation plans and delivery commitments.
- Support governance and leadership forums through preparation of status materials, documentation, and follow-up actions.
- Assist with planning for future NBA expansion efforts as new use cases, channels, and capabilities are introduced.
- Help improve project tracking and coordination practices as the NBA platform continues to grow.
Requirements:
- Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field, or equivalent professional experience.
- Demonstrated experience managing projects involving multiple business and technology stakeholders.
- Experience developing and maintaining project plans, milestones, schedules, dependencies, risks, and issues.
- Experience coordinating activities across Product Management, Engineering, Architecture, Data, Testing, or other delivery organizations.
- Experience working within Agile or Scrum software development environments.
- Strong organizational skills with the ability to manage multiple concurrent workstreams and priorities.
- Experience preparing project status reporting and communicating delivery progress to stakeholders and leadership.
- Demonstrated ability to identify, track, and communicate risks, issues, dependencies, and schedule impacts.
- Strong facilitation and coordination skills with the ability to work effectively across matrixed teams.
- Excellent written and verbal communication skills.
- Ability to operate independently in a fast-paced, collaborative environment.
Preferred Qualifications:
- Experience supporting customer engagement, marketing technology, personalization, decisioning, or customer experience platforms.
- Experience working in healthcare, health insurance, financial services, or another highly regulated industry.
- PMP, Agile, Scrum, or related project management certification.