Description
We are seeking an experienced Litigation Support Team Lead to oversee a team of Litigation Support Analysts and provide high-level technical Hosting support to Project Management Teams globally. The successful candidate will manage electronic discovery solutions for the culling, processing, hosting, and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
Responsibilities:
- Ensure training of Litigation Support Analysts on Relativity, Digital Reef, Law, and Project Management software.
- Assist Hosting Director with managing team's schedule.
- Point of contact for high-level technical tasks.
- Work directly with junior team members to ensure effective execution of all projects on a micro-level.
- Meet with fellow Hosting Leads to ensure efficient Hosting-PM workflow and address issues as needed.
- Assist with enforcing Hosting policies.
- Communicate with Project Management Teams as well as clients to effectively execute tasks throughout the life cycle of a case.
- Manage high-level tasks and unique workflows.
- Troubleshoot any tech-related issues based on knowledge of RCA Certification, expertise of analytics, proficiency with Concordance and Digital Reef.
- Convey technical processes and terminology into easy-to-understand language.
- Perform demonstrations of web hosting software, both online and in person.
- Communicate with clients and proactively offer solutions to improve their workflow through the life cycle of a case.
- Handle multiple projects and jobs to ensure deadlines are met.
- Ensure smooth transition of work between day and evening shifts.
- Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
- Ensure jobs are completed according to client and industry standards.
- Perform other tech-based special projects or duties when required.
Requirements:
- Bachelor's Degree in a related field, such as computer sciences or information management-technology, or equivalent work experience.
- Strong technical and leadership background.
- RCA Certification.
- Knowledge of Analytics.
- Experience in MS Office applications.
- Proficient with Concordance and Summation.
- Ability to convey technical processes and terminology into easy-to-understand language.
- Strong organisational skills.
- Excellent customer service skills.
- Strong written and oral communication skills.
- Available to work overtime, including evenings and weekends as needed.
- Available by phone or email when out of the office as needed.
- Ability to work well under pressure and meet tight deadlines.
- Positive attitude and ability to develop and implement new ideas to create customized solutions on a client-by-client basis.
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401k matching.
- Membership to child-care providers.
- Other TransPerks.
- Birthday off.