Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.
Aetna's Long-Term Services and Supports (LTSS) program is looking for a passionate, member-focused Case Management Analyst to support individuals and families across the Northern Virginia region. This is a field-based role where you'll spend meaningful time face-to-face with members,listening, advocating, and helping them navigate complex health and social needs.
Responsibilities
- Build trusted relationships with members through in-person visits (approximately 75% travel)
- Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs
- Develop and implement individualized care plans that promote health, independence, and quality of life
- Collaborate closely with providers, community resources, and interdisciplinary teams to ensure coordinated, high-quality care
- Connect members to services, supports, and resources that align with their goals
- Ensure care delivery meets regulatory requirements and Aetna quality standards
- Advocate for medical appropriateness while supporting positive member engagement and outcomes
Required Qualifications
- 2+ years of experience in behavioral health, social services, or a related field aligned with program focus
- Must reside in Northern Virginia in one of these locations: Arlington, Annandale, Falls Church, or Springfield
- Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy
- Demonstrated computer proficiency in Microsoft Office Suite, particularly Outlook, Excel, and Teams
Preferred Qualifications
- Experience in case management or discharge planning
- Managed Care experience
Education
- Bachelor's degree or non-licensed master's degree required
- Degree in behavioral health or human services strongly preferred
Anticipated Weekly Hours 40
Time Type Full-time
Pay Range $21.10 - $40.90
Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.