Description
As a Customer Care Specialist at TaskUs, you will be the backbone of the company, providing world-class customer experience to premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every single interaction.
Responsibilities:
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide technical-based customer assistance through voice, chat, email, and other channels
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Problem-solving and critical thinking skills
- A passion for problem-solving with the customer's interest and satisfaction being the primary goal
- Ability to become part of the customers' purchase journey, understanding their needs and celebratory life moments, to answering product and inventory-related questions, and processing customer and payment details
- Fashion Savvy
- Ability to effectively and correctly communicate verbally and in written format
- Other duties as assigned
Role Requirements:
- Must be bilingual in Spanish (C1/C2) and English (C1/C2) speaking and writing
- Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions
- Great communication skills, written and oral
- Demonstrate strong abilities to work independently and as a remote team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (Chat, Email & Phone)
- Strong working knowledge of systems and PC-based internet and software applications (e.g., internet, Microsoft Office)
- Empathize with customers that are experiencing issues, and help them resolve their issue
- Navigate documentation and resources to provide world-class service
- Clear Communicator - customers leave interactions with zero confusion
- Problem Solver - Ability to identify and troubleshoot issues
- Coachable - Open to feedback and can show improvement
- Being willing to work in shifts rotation, including weekends and holidays (if needed)
Benefits:
- Private Health and Life insurance with Generali
- Transportation allowance: 65€ gross/month
- Meal allowance: 85€ net/month
- Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
- Salary: 1150 EUR gross monthly (14 salaries per year)