Description
We are seeking a Customer Care Specialist who is bilingual in Danish and English to join our team. As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call.
Responsibilities:
- Provide technical-based customer assistance through voice, chat, and email
- Deal with challenges faced in a customer-focused role
- Act as a key participant within the internal team and wider Company, taking part in department initiatives and providing feedback/updates
- Utilize problem-solving and critical thinking skills
- Prioritize the customer's interest and satisfaction
- Be social media savvy and able to communicate effectively verbally and in written format
Role Requirements:
- Must be bilingual in Danish (B2/C1) and English (B2/C1) speaking and writing
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and oral
- Demonstrate strong abilities to work independently and as a team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office)
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.