Description
We are seeking an Account Manager for our Delhi Duty Free business. As an Account Manager, you will be responsible for delivering Diageo's growth plan through exceptional management of India Travel Retail customers and world-class execution of commercial Joint Business Plans.
Key responsibilities include:
- Owning and delivering full P&L performance, including volume, NSV, OP, pricing, A&P, Trade Spend, and margin mix
- Leading S&OP and AOP cycles, confidently engaging senior leadership to articulate business vision
- Driving accurate forecasting across depletions, shipments, stock control, Trade Spend, and A&P budgets
- Conducting regular distributor performance reviews against agreed commercial scorecards, implementing corrective action plans
- Applying entrepreneurial and creative thinking to over-deliver KPIs and mitigate risks through scenario planning
- Developing and agreeing Joint Business Plans (JBP) aligned with Diageo 365 essentials for sustainable stakeholder value
- Leading cross-functional collaboration to deliver exceptional JBPs
- Building impactful trade plans that enhance consumer experience at point of purchase and grow category share
- Ensuring world-class execution at airport level aligned with Diageo Global Brand Standards
- Maintaining full compliance with governance, policies, and SOAs
- Building and sustaining strong customer relationships, even through challenging negotiations
Requirements:
- 5-7 years of client management / Key Account Management experience (FMCG, food & beverage, or cosmetics preferred)
- Travel Retail experience preferred
- Strong negotiation experience in complex commercial environments
- Proven ability to develop and implement strategy while driving execution to completion
- Proactive, resilient, and self-motivated; thrives in ambiguity
- Strong attention to detail in both planning and execution
- Ability to inspire and lead cross-functional teams
- Excellent understanding of P&L management