Description
Starling is the UK's first and leading digital bank on a mission to fix banking. We're looking for a Content Designer to join our team and shape the experience our customers get in the Starling app.
As a Content Designer, you will be responsible for writing and editing messages to get across in a clear, concise, and consistent way. You will help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank – for good.
Responsibilities:
- Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms
- Getting under the skin of complicated concepts and finding ways to explain them clearly
- Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences
- Conducting research to inform and review copy decisions, and advocating for the best experience for all our users
- Exploring solutions that satisfy regulatory requirements and meet customer needs
- Spotting and solving content design problems, and maintaining consistency
- Developing guidance, templates, and frameworks to scale the impact of content design at Starling
Requirements:
- You've worked in UX writing or content design roles before, ideally for an app
- You have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need
- You understand how to use data to drive decisions, and explain those decisions strategically
- You can explain why you chose one word over another, and change your mind when research or new information tells you to
- You're comfortable asking as many questions as it takes to understand a brief or piece of feedback
- You have an eye for the small stuff – you notice the inconsistent button label, the unclear error message, the figure that doesn't match
- You're enthusiastic about collaborating with other teams, and curious about others' points of view
Benefits:
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care
- Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks