Description
Islington Central Medical Centre is excited to be adding the role of General Practice Assistants (GPAs). GPAs provide support to GPs and the practice at large by taking on administrative tasks and some basic clinical duties to free up time for GPs to dedicate to patients.
The practice is a large teaching and training centre with almost 25,000 patients and a large team of clinical and administrative staff. It is a purpose-built surgery located just a 5-minute walk from Highbury and Islington Station, which has excellent underground, overground, and national rail transportation links.
Main Duties of the Job
- Provide a support role for GPs
- Undertake administrative tasks and basic clinical tasks to help free up and redistribute GPs' time
- Undertake reception duties such as booking patient appointments, telephone calls, and patient queries
- Contribute to making appointments run smoother and improve the patient experience
- Reduce the clinical administrative burden
- Work under direct supervision and take instructions from the GPs and/or senior members of the admin team and senior management
Job Responsibilities
- Arrange appointments, referrals, tests, and follow-ups
- Assist senior GPs with administrative burden, including health processing forms, dealing with complaints with supervision, and dealing with cancer safety netting
- Undertake reception duties/care navigation work on a daily basis, including booking patient appointments, patient queries, and answering telephone calls
- Assist the management team with rotas, complaints, and claims
- Act on behalf of the GP to liaise with outside agencies
- Monitor the practice emails and respond
- Assist with attaining QOF targets
- Involvement in the management of long-term conditions
- Chase letters and results
- Maintain patient confidentiality
Person Specification
Qualifications
- GCSE grade 1-C in English and Maths (or equivalent)
- Completed the Care Certificate
Experience
- Experience working with the general public
- Experience in administrative roles
- Experience working in a healthcare setting
- Good knowledge of Word and Excel (good IT and organisational skills)
- Strong IT and administrative skills
- Previous knowledge of EMIS
Benefits
- Starting salary: £26,000
- Excellent organisational and administrative skills, being proficient in Word and Excel
- Working knowledge of EMIS and Docman useful, as work will involve using both
- Working knowledge of ERS useful, as work will involve knowing how to process ERS
Training
- Training will be provided for all areas where required