Relationship Manager - Community Partnerships

As our Community Relationship Manager, you’ll be the face of HomeMade for our local community coordinators across Australia. You’ll be their go-to person, their champion, and their trusted partner. You’ll help them deliver exceptional service coordination to Home Care Package recipients, and you’ll help us grow a model that puts local people at the heart of aged care.

Why this role?

• Real impact - Your work directly shapes the quality of care older Australians receive.
• Variety - One week you’re running a workshop, the next you’re solving a complex case with our clinical team or supporting a business development meeting.
• A front-row seat to change - Help coordinators navigate the New Aged Care Act and shape how it’s brought to life.
• Connection - Build real relationships with passionate people in communities across the country.
• Room to grow - Work with senior leaders on strategic initiatives as we scale.

What your days might look like:

Building capacity and engagement

• Visit coordinators in person and connect virtually to understand what’s working, what’s hard, and how we can help
• Run workshops and reviews that turn policy into practical, confident everyday practice
• Design and deliver a consistent training program, including a streamlined onboarding experience for new coordinators
• Be the first point of contact for coordinators, making sure they know how to get what they need from HomeMade’s teams and feel at home using the HomeMade Portal
• Guide coordinators through the changes under the New Aged Care Act, from updated policies and training to rolling out changes to customers

Process improvement and growth

• Partner with coordinators and internal teams to spot and implement improvements
• Help translate strategy into practical procedures and documents, then train coordinators to put them into action
• Support our senior manager with business development initiatives, such as lead sourcing, stakeholder meetings, agreement drafting and sales generation
• Help scale our local community partner model

What you'll bring:

• A genuine passion for creating a bright future for older Australians
• An enthusiastic, can-do attitude and a hunger to learn and grow
• Proven experience in relationship management, with a knack for building trust and lasting partnerships
• Experience with home care recipients and funding in the aged care or community sector is preferable but not essential.
• Strong problem-solving skills and the ability to find practical solutions that balance the needs of customers, communities and the organisation
• Excellent communication and influencing skills that inspire confidence and drive positive change
• Great time management and the ability to juggle multiple priorities
• Experience planning, delivering and overseeing local community initiatives
• A valid Australian driver’s licence and a willingness to hit the road to regional and rural locations