Description
Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
Your impact
This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service.
Responsibilities:
- Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
- Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
- Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
- Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.
Requirements:
- Fluent in German and English. Any other language is nice to have.
- At least 1 year of experience in (customer) support
- Ability to easily adapt to changing environments and quickly grasp new information and processes.
- A fast learner who can take on complex problems and rapidly find solutions.
- An easy communicator with a knack for clarifying complex topics and maintaining a human connection.
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way.