Description
Vattenfall is seeking a Service Manager Level 1 SCADA & Power Plant Control to ensure reliable, secure, and efficient delivery of SCADA and Power Plant Control services supporting renewable-energy operations.
As a Service Manager, you will combine hands-on SCADA engineering and incident resolution with functional leadership of a dedicated service team.
Responsibilities:
- Maintain clear service definitions, ownership boundaries, and escalation arrangements
- Manage reliable, secure, and efficient day-to-day delivery of SCADA and Power Plant Control services
- Monitor performance against agreed service-level agreements (SLAs), key performance indicators (KPIs), and operational targets
- Diagnose and resolve incidents affecting assigned SCADA systems, Power Plant Control systems, and interfaces
- Manage and prioritise the service team's backlog, dependencies, and delivery plans
- Identify skills and capacity required to deliver agreed services and roadmap commitments
- Execute the agreed service roadmap through hands-on engineering and coordination of upgrades, migrations, and lifecycle replacements
- Coordinate contributions from suppliers, specialists, and internal support functions
- Provide OT operations and maintenance requirements to projects
- Produce and maintain technical records, configuration information, and operational runbooks
- Use service-performance data and operational experience to identify improvements
- Ensure applicable cybersecurity, regulatory, and operational requirements are incorporated into service delivery
Requirements:
- Relevant bachelor's degree in electrical engineering, automation, or control engineering
- Several years of hands-on experience engineering, operating, and supporting SCADA systems or comparable industrial OT solutions
- Demonstrated ability to coordinate technical work, prioritise operational needs, and guide colleagues or suppliers
- Excellent written and spoken English skills
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