Description
We are seeking a friendly, organized Customer Service Representative to join our team at Nashoba Air & BoilerWorks in Littleton, MA. As a Customer Service Representative, you will be the primary point of contact for our customers, providing an excellent customer experience, scheduling appointments, and ensuring that customer concerns are addressed promptly.
Responsibilities:
- Answer incoming calls and provide an awesome customer experience
- Schedule appointments and help customers get the service they need
- Listen to customer concerns, ask the right questions, and find solutions
- Handle multiple calls and priorities without losing the details
- Follow up with customers as needed
- Help identify opportunities for additional services
- Keep accurate customer information and notes in our system
- Work closely with our dispatchers, technicians, and office team
- Learn our services so you can confidently answer customer questions
- Keep things moving when the phones get busy!
Requirements:
- Great phone presence and customer service skills
- Strong verbal and written communication
- Friendly, positive, and professional demeanor
- Ability to stay calm with an upset or frustrated customer
- Excellent organization and attention to detail
- Comfortable multitasking in a busy, fast-paced office
- Basic computer skills and the ability to learn new systems quickly
- Dependable, self-motivated, and ready to jump in
Schedule:
- Monday–Friday, 7:30 AM–4:30 PM
- Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)
Benefits:
- $21–$25/hour
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Paid training
- Parental leave
- Referral program
- Professional development and opportunities to grow