Description
Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction.
Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high-quality data management products that meet customer needs.
Key Responsibilities:
- Client Management: Serve as primary point of contact for customer on data management deliverables
- Manage multiple large studies or program of studies (possibly global)
- Provide leadership and senior support to Data Team Leads (DTLs) on multiple large global studies/programme of global studies
- Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
- Lead direct negotiations with customer, e.g., timelines, financial, process, resources
- Maintain strong customer relationships
- Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations
Service Management:
- Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
- Provide training and development on data management expertise to junior team members
- Establish strong communications with Data Operations team, functional leads, project managers and all other stakeholders
- Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
- Serve as the escalation point for unresolved data issues
- Independently work with client data managers, vendors, internal team members for resolution
- Ensure appropriate resources are assigned to meet project deliverables
- Create and/or review and sign-off on all data management plan (DMP) documents
- Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW
- Implement proactive quality management plans across multiple projects/programmes/customer account
- Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
- Continuously look for opportunities to improve service
- Develop and work with team to implement plan to re-organise and drive change (possibly across a customer account)
- Ensure timely follow-up and resolution of compliance issues
- Serve as Subject Matter Expert (SME)
- Provide leadership and expertise in a specific CDM task or technology
- Serve as customer site lead for one or more customers
- Train and mentor junior DTL staff in DM expertise
- May coordinate the work of more junior DTL staff
- Independently maintain internal tracking databases and systems
Financial Management/Business Development Support:
- Independently manage SOW/budget
- Review financial reports on a monthly basis and participate in project reviews as requested
- Identify out of scope tasks and track change orders to completion
- Participate in pricing discussions across customer account
- Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing
- Independently support RFP process (review RFP documents, pricing, attend bid defense)
Other:
- Independently bring process improvements and solutions to the CDM team/CDM department
- Lead a focus team or global or local best practice team
- Communicate lessons learned and/or present in CDM workshop(s)
- Manage the development and implementation of new technology or tool
- Present at professional conferences and/or publish articles in professional journals
- Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
- Perform other duties as directed by the functional manager