Description
We are seeking a Senior Technical Support Analyst to join our Workplace Technology team at Trainline. As a senior technical position and leadership role, you will take genuine ownership of problems, standards, team capability, and the overall service we deliver to Trainliners.
Responsibilities:
- Provide technical leadership and team ownership, acting as a technical escalation point for the team
- Mentor and upskill junior and mid-level engineers
- Set and maintain quality standards for ticket management, documentation, and technical investigations
- Drive team readiness and identify skill gaps
- Lead by example in attitude, thoroughness, communication, and follow-through
Technical Requirements:
- Advanced administration of Microsoft 365 services, Azure Active Directory, and Identity Management
- Experience with JAMF Pro and Microsoft Intune/Autopilot
- Knowledge of AV/VC hardware and software, including room systems and conferencing platforms
- Understanding of networks, including TCP/IP, DNS, DHCP, LAN, WAN, and wireless
- Experience with scripting languages, including Windows Command Line/PowerShell and Apple Scripting/BASH
Nice to Have:
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Microsoft 365 Certified: Administrator Expert or Security Administrator Associate
- Azure fundamentals
- Apple certifications for MacOS: ACSP (ACTC), JAMF 100
- CompTIA A+ or Network+
- ITIL Foundation v4 or V5
What We Offer:
- Competitive salary: £50K - £60K
- Fantastic benefits, including private healthcare and dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- Extra festive time off and excellent family-friendly benefits