Description
iCapital is seeking a Salesforce Administrator to oversee its Salesforce estate across multiple organisations, supporting various teams. You will ensure platform stability, data quality, and commercial capability.
Responsibilities:
- Handle daily Salesforce operations, including user requests and stakeholder communication.
- Assess, document, and enhance Salesforce configurations across multiple organisations.
- Translate business requirements into scalable solutions.
- Configure standard Salesforce tools like Flows, approval processes, reports, and dashboards.
- Manage user and license administration.
- Collaborate with an external delivery partner and take ownership of complex configurations.
- Maintain sandbox environments for testing and deployment.
- Troubleshoot and fix bugs as needed.
- Monitor Salesforce releases and recommend improvements.
- Provide platform updates and user training.
Qualifications:
- 5-7+ years of hands-on Salesforce Admin experience.
- Bachelor’s degree or equivalent experience in a related field.
- Salesforce Administrator certification required; Advanced Administrator certification a plus.
- Experience with Salesforce Data Cloud, Agentforce, Marketing Cloud, or integrated platforms like HubSpot, Cvent, or Tableau is preferred.
- Familiarity with financial services, fintech, or alternative investments is advantageous.
- Excellent communication skills and attention to detail.
- Ability to document processes and contribute to internal knowledge management.
- Comfortable working independently and collaboratively.
Benefits:
- Work in the office Monday-Thursday, with flexibility to work remotely on Friday.
- Base salary range: CAD 95,000 to CAD 110,000.
- Comprehensive benefits package, including competitive total compensation, bonus, equity, medical, dental, vision, prescription, life insurance, and long-term disability coverage.