Description
We are seeking an experienced professional to fill a Key Accountabilities role within our Aftermarket Operations team. You will define and deliver critical customer delivery plans in accordance with Service Lines and Value Stream policies, ensuring seamless operational readiness for customers.
Key Responsibilities:
- Define and deliver critical customer delivery plans, integrating fleet campaign roll programmers and managing reactive concerns
- Support Customer Account business meetings with standardised operational content
- Lead the EIS process for new OE and transitioned fleets
- Define, prioritise, and allocate Services-related Customer complaints, SDFs, and Customer Satisfaction metrics
Requirements:
- Qualified to at least degree level or equivalent industry experience
- Good understanding of Rolls-Royce products and services
- Extensive experience working directly with customers and delivering to their expectations
- Experience operating in a complex global environment and managing multi-national teams
- Understanding of the aviation industry is preferable
- Project management experience
- Digitally curious with experience improving tools and processes
- Ability to speak Mandarin and English is essential