Description
We are seeking an organised and compassionate Patient Service Representative to join our healthcare team at the Central Orem Clinic. As a Patient Service Representative, you will serve as the first connection between Intermountain Health and patients, embodying our values and focusing on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Responsibilities:
- Provide courteous and professional connections with patients over the phone, in person or via secure messaging
- Resolve patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care
- Document all phone calls accurately and completely in the electronic medical record (EMR)
- Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations
- Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system
- Obtain copies of insurance cards, forms of ID, and signatures on all required forms
- Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
- Stay current on role/responsibilities, updates etc.
Requirements:
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Preferred Qualifications:
- One year of customer service experience involving interactions with customers in person and by phone
- Billing and collections experience
- Computer literacy in using electronic medical records (EMR) systems and other relevant software
- High school diploma or GED preferred
- Multilingual
Physical Requirements:
- Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs
- Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy
- Position may require standing for long periods of time, lifting supplies
- May assist patients into/out of the clinic
Benefits: We offer a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Location: Central Orem Clinic, Orem, Utah
Schedule: Part-time, 8 hours per shift