Description
We are seeking a Club Millésime & Butler Assistant Manager to join our Rooms Division team at Sofitel Bali Nusa Dua Beach Resort.
As a Club Millésime & Butler Assistant Manager, you will support the Club Millésime & Butler Manager in managing the daily operations of Club Millésime and Butler Services, ensuring a consistently elevated and personalized Sofitel luxury experience for our guests.
Responsibilities:
- Support the smooth daily operation of Club Millésime and Butler Services.
- Lead and coach the team to deliver exceptional and personalized guest experiences.
- Ensure VIP, suite, and Club Millésime guests receive attentive and discreet service.
- Anticipate guest needs and ensure preferences are well communicated and followed up.
- Handle guest requests, feedback, and service recovery professionally.
- Conduct daily briefings and monitor service standards, grooming, and operational readiness.
- Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.
- Support manpower planning, training, and operational administration.
- Ensure compliance with Sofitel standards, SOPs, hygiene, and safety requirements.
- Champion Cousu Main Service and create meaningful moments for our guests.
Qualifications:
- Minimum 3–5 years of experience in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality operations.
- Previous supervisory or leadership experience in a luxury hotel is preferred.
- Strong knowledge of luxury guest service and personalized service delivery.
- Excellent communication and interpersonal skills.
- Strong leadership, coaching, and problem-solving abilities.
- Ability to work under pressure and manage multiple priorities.
- Strong attention to detail and a genuine passion for luxury hospitality.
- Experience using Opera Cloud or other Property Management Systems is an advantage.
- Proficiency in Microsoft Office applications.
- Excellent spoken and written English. Additional languages are a plus.
- Willingness to work rotating shifts, weekends, and public holidays.