Description
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
In the Finance and Corporate Strategy team we ensure that the business’s capital strategies are operationally supported and strategically focused. This is how we work to secure the greatest return on investment for the global company. By gathering and analysing financial data we can influence decisions within the business, drive initiatives, and help ensure alignment with our wider objectives. Join us redefine what’s next for you.
As a Senior Support/Dev Ops Engineer, you will provide technical support for the deployment, operation, maintenance, and lifecycle management of intelligent automation solutions across on-premises and cloud environments. You will work closely with developers, solution architects, application teams, and infrastructure teams to support the implementation, integration, testing, release, and production operation of automation solutions.
Responsibilities include:
- Planning and executing deployments, configuring and administering solution environments, troubleshooting application and infrastructure issues
- Monitoring automation processes, managing incidents and changes, and supporting the release of solutions into production
- Collaborating with on-premises technology teams, including Windows, Network, Database, Security, and other infrastructure teams, to resolve environment, connectivity, access, performance, and infrastructure-related issues
- Supporting solutions deployed across on-premises Windows servers and Azure environments, including Azure-hosted applications, services, virtual machines, containers, storage, networking, and associated cloud infrastructure
- Contributing to automation platform improvements, standardization, operational processes, monitoring and alerting, deployment methodologies, documentation, change control, release management, and continuous improvement of the Support model
Requirements:
- Typically a technical Bachelor's degree or equivalent experience and a minimum of 10 years related experience, or Master's degree and a minimum of 8 years experience
- Significant experience in RPA, Intelligent automation, application support, production support, or technology operations
- Experience supporting RPA solutions across on-premises and cloud/Azure environments
- Strong experience working with Windows Server, networking, databases, security, and other infrastructure teams to troubleshoot and resolve production issues
- Experience with RPA deployment, configuration, monitoring, scheduling, incident management, change management, release management, and troubleshooting
- Working knowledge of Azure services and cloud deployment concepts, including compute, networking, storage, identity/access, monitoring, and application hosting
- Experience with automation technologies such as WorkFusion, Python-based RPA, Power Automate, UiPath, Automation Anywhere, or equivalent platforms is desirable
- Experience with ITIL/service management processes, ServiceNow, CI/CD, source control, logging, monitoring, and operational controls is desirable
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones.