Transcription Coordinator

You will join Epiq as a Transcription Coordinator, playing a crucial role in ensuring accurate and timely transcripts are delivered to clients. Your work will contribute to complex, global legal outcomes.

Job Summary: As a Transcription Coordinator, you will work closely with the Transcription Manager/Practice Manager to allocate transcribers and manage various jurisdictions for daily and delayed transcripts. Your responsibilities will include:

• Liaising with the Transcription Manager/Operations Manager and other Transcription Coordinators for jurisdiction assignment
• Assisting with transcriber allocations and reallocations for same-day and delayed transcription work
• Merging, producing, finalizing, and delivering transcripts in accordance with client and business quality KPIs
• Ad-hoc setup of transcript orders for transcription and production
• Creating necessary directories prior to commencement of transcript assignments
• Maintaining delivery information for transcript orders
• Maintaining an overview of various email accounts/distribution groups
• Providing transcribers with relevant job information
• Delivering transcripts to clients via a variety of methods
• Audio checking indistinct and inaudible notations in transcripts
• Audio checking transcripts created from poor audio or audio with poor speakers
• Ad-hoc transcription as required
• Providing transcript billing information to the Operations Manager/Administration Team
• Participating in projects on an ad-hoc basis
• Conducting quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst
• Participating in transcriber training as necessary
• Assisting the Transcription Manager with any duties necessary
• Acting as 2IC to the Transcription Manager, providing cover in their absence
• Maintaining close communication with the Monitoring team
• Maintaining daily contact with Transcribers via a variety of methods
• Ensuring communications are clear, concise, and in line with business requirements
• Fostering and promoting a safe and healthy work environment

Qualifications & Characteristics:

• Collaborative team member
• Strong communicator
• Attention to detail
• Customer-focused
• Strong English skills, both written and verbal
• High school graduate
• Six months to one year of basic office administration experience

Salary: Your specific salary will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team in the considered location.