Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
The Workforce Absence Operations Manager role oversees technical and operational functions, including compliance with company standards and industry best practices, ensuring consistent delivery of quality services, and overseeing staffing and training needs. The role has direct responsibility for less than 25 colleagues.
Responsibilities:
- Oversees internal quality review process and reports monthly
- Ensures compliance with client internal controls, audit requirements, and service agreement requirements
- Establishes business plan with goals and objectives for assigned clients
- Ensures claims management policies and procedures are followed
- Establishes and maintains client contacts
- Performs other duties as assigned
- Supports the organization's quality program(s)
- Travels as required
Supervisory Responsibilities:
- Administers company personnel policies
- Interviews, hires, and establishes colleague performance development plans
- Provides support, guidance, leadership, and motivation to promote maximum performance
Qualifications:
- Bachelor's degree from an accredited college or university preferred
- 8 years claims management experience or equivalent combination of education and experience required, including 2 years supervisory experience
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Work Environment:
- Consideration will be given to reasonable accommodations
- Mental: clear and conceptual thinking ability, excellent judgment, troubleshooting, problem-solving, analysis, and discretion
- Physical: computer keyboarding, travel as required
- Auditory/Visual: hearing, vision, and talking
The salary range for this role is $85,000.00 - $98,000.00 USD Annual, with bonus eligibility and a comprehensive benefits package.