Description
We are seeking a Customer Experience Manager to lead our store team in Bracknell, Berkshire. As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences across the store.
Job Responsibilities:
- Take responsibility for the overall customer experience across the store
- Manage the front-end checkout operation
- Manage operations in the petrol station (if applicable)
- People management, including performance and capability management
- Assume overall responsibility for running the store at times
Requirements:
- Previous line management experience in a fast-paced environment
- Track record of delivering exceptional customer experiences
- Experience leading teams in a dynamic, customer-facing environment
- Proven success in delivering against KPIs
- Experience managing complex people matters
What We Offer:
- Competitive salary (£32,700+)
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks
- Generous holiday entitlement
- Pension scheme with employer matching
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more