Description
About the Role:
As a Client Engagement Specialist, you will be responsible for managing all renewal aspects of the relationship with a defined set of customers. Your goal will be to retain existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive.
Retention
- Develop and execute a renewal plan for assigned Strategic accounts
- Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategy/ideas to turnaround
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support
- Support new sales into existing accounts to ensure maximum customer ROI with DJ
Customer Knowledge
- Develop a deep understanding of your customers, including their business groups, industry, and competitor solutions
- Understand how your clients derive value from DJ services/products and know the people involved, including decision-makers
- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
Lead Generation
- Identify opportunities for increased revenue within the set of accounts and work with other members of the sales team to follow through on such opportunities
Requirements
- Minimum 2-4 years of proven success in customer engagement or sales
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Microsoft Office suite & Google Drive
- Bachelor's degree
- Proficiency in English and at least one of these languages: Italian, Spanish, or French
Benefits
- Comprehensive Healthcare Plans for you and your family
- Paid Time Off (30 days a year)
- Meal Vouchers
- Retirement Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Subscription Discounts
- Employee Referral Program
- Financial Health Programs