Description
As an Allocations & Lettings Specialist, you'll help customers access the right homes while ensuring Peabody's properties are let quickly and effectively.
You'll manage allocations and lettings across general needs, transfer and new-build homes, ensuring compliance with legislation and policy.
Working with customers, local authorities and internal teams, you'll oversee the lettings process from advert to sign-up, manage transfer and rehousing cases, minimise voids and rent loss, and provide advice on allocations and tenancy matters.
You'll maintain accurate records, handle customer enquiries and deliver excellent service while meeting key performance targets.
Requirements:
- Experience working in social housing, allocations, lettings, housing options, homelessness prevention or a similar housing-related environment.
- Knowledge of housing legislation, allocations processes and social housing regulatory requirements.
- Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and maintain accurate records in a fast-paced environment.
- Strong communication and customer service skills, with experience building effective relationships with customers, local authorities and other stakeholders.
- A proactive, solution-focused approach, with the confidence to make informed decisions, resolve complex issues and deliver positive outcomes for customers.
Successful applicants must be comfortable undertaking property viewings on an ad hoc basis to support service delivery and operational requirements.
If you have any questions about this role, please email Harry Lund, Talent Specialist, at harry.lund@peabody.org.uk .
There may be an occasional requirement to work evenings or weekends to meet customer needs, for which time off in lieu will be provided.
1st stage Interviews will be taking place on Tuesday 17th November 2026. If successful in the 1st stage, you’ll be invited to a 2nd stage interview on Wednesday 25th November 2026.