Description
The Field Delivery Engineer (FDE) role sits at the intersection of solution architecture, technical consulting, and hands-on engineering. You will be embedded with Adobe's most strategic EMEA customers , working directly with their teams to solve complex platform challenges, design scalable architectures, and build what's needed to unblock adoption and expansion.
Responsibilities
- Partner directly with strategic customers to understand their architecture, workflows, security requirements, and business objectives
- Translate complex customer problems into scalable solution designs, reference architectures, and working prototypes
- Investigate and troubleshoot production-level platform issues , from data ingestion and identity resolution to journey orchestration and audience activation
- Design and validate end-to-end enterprise solutions spanning AEP, RTCDP, AJO, and adjacent Adobe systems
- Lead architecture workshops, health checks, and technical deep-dives that earn customer trust before any commercial motion
- Rapidly prototype, experiment, and iterate on new capabilities , using AI-assisted tools as a standard part of execution
- Bridge the gap between customer needs, product direction, and engineering implementation , feeding field patterns back into the product roadmap
- Own the technical relationship with assigned accounts , from initial discovery through implementation, go-live, and expansion
What Success Looks Like
- Customer-to-Solution Thinking , you connect customer problems, workflows, and business goals with practical technical solutions , collapsing the gap between requirement and working platform capability
- Architecture with Execution , you don't just design; you prototype, validate, debug, and iterate. Your architectures work because you've built them, not just drawn them
- Production Awareness , you understand how distributed systems behave at scale , data integrity, graceful degradation, and observability are part of how you think, not afterthoughts
- Enterprise Navigation , you operate across complex organizational boundaries, regulatory constraints, and multi-stakeholder environments with confidence and credibility
- AI-Augmented Execution , you use AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, or equivalent) as a standard part of how you design, prototype, and deliver
- Adaptability Under Ambiguity , you navigate evolving environments where experimentation, learning, and iteration are core to the process , and you don't mistake seniority for certainty
Your Domain
- AEP / RTCDP / AJO : Adobe's core platform , data ingestion, segmentation, journey orchestration, audience activation
- Enterprise Architecture : Multi-system integration, data flows, identity resolution, API design across complex landscapes
- Security & Compliance : Regulated industries (FSI, Healthcare), data sovereignty, privacy-preserving architectures, GDPR
- Cloud Platforms : AWS, Azure , infrastructure patterns, managed services, networking
- Data Platforms : Event-driven architectures, streaming pipelines, batch processing, data lakes
- Observability : Platform health, SLO definition, performance governance, production monitoring
What We Value
- Agency - You identify problems before they are assigned to you and drive them to resolution
- Product Judgment - You understand what the platform needs to do for customers, not just what the ticket says to build
- Customer Empathy -You earn trust by understanding the customer's world , their constraints, pressures, and what success looks like for them
- Builder Mindset - You are as comfortable prototyping a new capability as you are presenting an architecture to a CT