Description
Salesforce is seeking a Systems Engineer to administer and manage Finance systems & applications that support mission-critical business processes. The successful candidate will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams.
Responsibilities:
- SaaS Applications Administration (Coupa, Concur)
- Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.
- Manage users, roles, profiles and security settings.
- Maintain data quality, integrity, and overall platform health.
- Manage vendor releases, upgrades, and new capabilities.
- AI Automation & Workflow
- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
- Identify opportunities to automate manual business processes and improve operational efficiency.
- Monitor existing automations and troubleshoot failures or performance issues.
- Data Management & Integration
- Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
- Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
- Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
- Production Support & Troubleshooting
- Provide Level 2/3 support for Salesforce issues.
- Analyze and resolve complex configuration, automation, data, security, and integration issues.
- Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
- Release & Change Management
- Manage sandbox environments, testing, UAT, deployments, and production releases.
- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
- Maintain appropriate documentation for configurations and business processes.
Requirements:
- 6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.
- Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).
- In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
- Knowledge of Cognos Reporting tool.
- Knowledge of SAP Concur Travel, Request is a plus.
- Excellent written and verbal communication skills.
- Ability to multi-task and perform effectively in a fast-paced environment.
- Able to think independently and consider cross-functional and downstream impact.